How do I get warranty and repair
information?
Please call 1-800-221-6352, Monday through Friday, between 8:30 a.m. and 6:00
p.m., EST, or email
windowfashions@springs.com To ensure prompt and accurate service, please
have the information from the top rail of your blind or shade written down
before calling. This gives our Customer Service Representatives the information
they need to process your warranty claim.Type of Warranty
Limited Lifetime
What is Covered
All products are warranted against original defects in materials or workmanship
for the original purchaser for the time periods specified above, provided that:
- The product was properly installed in a residential dwelling;
- The product was made or assembled exclusively from Springs Window Fashions'
materials and components;
- Springs Window Fashions recommendations were followed with regard to
limitations and specifications.
- This warranty extends only to you as the original purchaser.
Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or
replacement of parts or product found to be defective. Springs Window Fashions
is not responsible for shipping costs or labor costs for measuring and taking
the blind down or reinstalling the product. If repairs are made under this
warranty, the repairs will be made with like or similar parts.
Service
To obtain warranty service contact the dealer or decorator from whom you
purchased the product. The dealer will work with the licensed Springs Window
Fashions fabricator who assembled the blind to arrange for inspection of the
blind and promptly replace or repair any defective parts or components without
charge, if warranted. Warranty claims must be accompanied by the original sales
receipt as well as details regarding the nature of the problem, location of the
blind, etc.
What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents,
alterations, misuse, or failure to follow instructions for measurement,
installation, cleaning or maintenance. In addition, normal wear and tear are not
covered by the warranty.
Some slight warpage, as well as natural variations in color and grain, are
normal with a wood product and not considered defects. Areas of high humidity
may cause excessive warpage of wood slats. In addition, some loss of color
intensity or discoloration may occur in plastic materials or wood finishes when
exposed to direct sunlight over long periods of time. All cords will eventually
wear out. Springs Window Fashions considers these things normal wear and tear
and are not covered by this warranty. Colors may vary from lot to lot and may
not exactly match samples of previous purchases. THIS WARRANTY IS EXCLUSIVE AND
IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES.
No person is authorized to extend or alter this warranty. SPRINGS WINDOW
FASHIONS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so this limitation or exclusion may not apply to you.
Graber® Vertical Louver
Type of Warranty
Three Years
What is Covered
The louvers (vinyl or fabric) for any vertical blind product are warranted
against original defects in materials or workmanship for up to three (3) years
provided that:
- The product was properly installed in a residential dwelling;
- The product was made or assembled exclusively from Springs Window Fashions'
materials and components;
- Springs Window Fashions recommendations were followed with regard to
limitations and specifications.
Who is Covered
This warranty extends only to you as the original purchaser of the above stated
blind.
Obligations to the Consumer
The obligations of Springs Window Fashions are limited to the repair or
replacement of parts or product found to be defective. Springs Window Fashions
is not responsible for shipping costs or labor costs for measuring and taking
the blind down or reinstalling the product. If repairs are made under this
warranty, the repairs will be made with like or similar parts.
What the Warranty Does Not Cover
This warranty does not cover conditions or damages caused by accidents,
alterations, misuse, or failure to follow instructions for measurement,
installation, cleaning or maintenance. In addition, normal wear and tear are not
covered by the warranty. All fabrics can lose original intensity after long
exposure to the sun. When left for extended periods in direct sunlight, plastics
tend to yellow or crack. All cords will eventually wear out. Springs Window
Fashions considers these things normal wear and tear and are not covered by this
warranty. Fabrics vary from lot to lot and may not exactly match sample swatch
or previous purchases. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER
WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. No person
is authorized to extend or alter this warranty. SPRINGS WINDOW FASHIONS SHALL
HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so this limitation or exclusion may not apply to you.
Service
To obtain warranty service contact:
Customer Service Center
Springs Window Fashions LP
8467 Route 405 Hwy South
P.O. Box 500
Montgomery, PA 17752
Warranty claims must be accompanied by the original sales receipt as well as
details regarding the nature of the problem, location of the shade, etc.
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